Mission FAQs

If your question isn’t covered, contact the ground crew at penpalpilot@pm.me and we will get back to you.

  • Every dispatch is cleared for takeoff no later than the 15th of the month. Domestic delivery runs 3–8 business days from there. Shipping internationally? Email us at penpalpilot@pm.me and we'll work out the routing.

  • Manage everything yourself in the billing portal — update an address, change a card, or cancel any time. Enter the email you signed up with and a login link comes right to your inbox.

    Address changes need to be in before the 1st to catch that month's envelopes.

    If the portal gives you any trouble, just email us at penpalpilot@pm.me and we'll take care of it.

  • Order by the 1st and he's on the manifest for that month's dispatch — it goes in the mail by the 15th. Orders placed after the 1st start with the following month's letter.

  • If your envelope doesn't arrive, email us and we will initiate a search and rescue. We will either re-deploy a fresh dispatch or provide a full refund for the month. We monitor USPS closely, but if a letter bounces back to our HQ, we will hold it until the end of the month and re-attempt delivery once we verify your coordinates

  • We currently only ship letters domestically to coordinates serviceable by a standard USPS stamp. For international aviators interested in signing up, please send an email to penpalpilot@pm.me to discuss custom delivery options.

What is a Snail Mail Club?

A snail mail club is a monthly mission delivered directly to your hangar (mailbox).

Unlike digital briefings that get lost in your inbox, Pen Pal Pilot provides a tangible, "stick and rudder" experience you can hold in your hands.

Each envelope is a tactical reprieve from the digital world, designed to bring the grit and spirit of the flight deck into your home through authentic stories and aviation artifacts.